Return and refund policy
At AphesisResources, we understand the importance of customer satisfaction and strive to provide the best possible experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following guidelines to ensure a smooth return process.
Returns
You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn, unused, and in its original packaging. Additionally, please ensure that all tags and labels are intact.
To initiate a return, please contact our customer support team at aphesis.gocloud@gmail.com. They will guide you through the return process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will initiate the refund process.
Refunds
If your return is approved, we will refund the full purchase amount to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at aphesis.gocloud@gmail.com for further assistance.
Exceptions
While we strive to accommodate all returns, there are certain items that are non-returnable:
- Perishable goods such as food, flowers, or plants
- Custom products or personalized items
- Personal care goods including beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions or concerns about the eligibility of your item for return, please reach out to our customer support team for clarification.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund.